PHP Script Codes > iScripts SupportDesk - Web based helpdesk software
iScripts SupportDesk is a powerful, unique help desk software with integrated live chat, remote desktop and knowledge base. This open source software is a perfect solution for customer support of web sites and enterprise technical support. It allows users to submit trouble tickets by email, live chat or web form.
The main features include:
*Integrated Live Chat to talk to your clients in real time.
*Integrated remote desk to view and or control your clients desktop to immediately troubleshoot issues. This unique feature works without any third party service or download.
*Email Piping: Create/Modify tickets based on customer emails automatically
*Feature-packed admin and staff section
*Flexible Knowledgebase
*AJAX powered user interface
*Advanced ticket Rule wizard
*IMAP/POP3 support
*Downloads : Share with your clients common files such as manuals etc in the download section.
*Multiple skins to match your web design
*Private Messages
*unlimited Departments